From Stanford University News: With the pandemic forcing many Americans to retreat into their homes, video calls have taken over people’s work and personal lives. Now, new Stanford research reveals how the shift from in-person meetings to virtual ones has taken its toll, particularly among women.
The feeling of exhaustion that comes from a day of back-to-back online meetings – also known as “Zoom fatigue” – is greater for women, according to the researchers’ data. They found that overall, one in seven women – 13.8 percent – compared with one in 20 men – 5.5 percent – reported feeling “very” to “extremely” fatigued after Zoom calls.
These new findings build on a paper the Stanford researchers recently published in the journal Technology, Mind and Behavior that explored why people might feel exhausted following video conference calls. Now, they have the data to show who is feeling the strain. For their follow-up study, the researchers surveyed 10,322 participants in February and March using their “Zoom Exhaustion and Fatigue Scale” to better understand the individual differences of burnout from the extended use of video conferencing technologies during the past year.
These findings add to a growing understanding of how the COVID-19 pandemic is disproportionately affecting certain groups of people, said Jeffrey Hancock, professor of communication in the School of Humanities and Sciences and co-author of the new study released April 13 on the Social Science Research Network.
“We’ve all heard stories about Zoom fatigue and anecdotal evidence that women are affected more, but now we have quantitative data that Zoom fatigue is worse for women, and more importantly, we know why,” Hancock said.
The researchers found that what contributed most to the feeling of exhaustion among women was an increase in what social psychologists describe as “self-focused attention” triggered by the self-view in video conferencing.
“Self-focused attention refers to a heightened awareness of how one comes across or how one appears in a conversation,” Hancock said.
To measure this effect, the researchers asked participants questions such as: “During a video conference, how concerned do you feel about seeing yourself?” and “During a video conference, how distracting is it to see yourself?”
The researchers found that women answered these questions at higher rates than men – a finding that is consistent with existing research that shows women have a greater propensity to self-focus than men when they are in the presence of a mirror. That prolonged self-focus can produce negative emotions, or what the researchers call “mirror anxiety,” Hancock explained.
A simple solution is to change the default display settings and turn off “self-view.”
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