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Sharpen Your Telehealth Skills: 8 Tips for Doctors (and Lawyers)

Sharpen Your Telehealth Skills: 8 Tips for Doctors (and Lawyers)

Medscape includes an article: "Sharpen Your Telehealth Skills: 8 Tips for Doctors."

Establishing patient relationships virtually remains a challenge, according to a 2022 Telemedicine and e-Health survey of internal medicine physicians in New York. 

And in a future-looking report from Elsevier Health, half of doctors agreed "telehealth will negatively impact their ability to demonstrate empathy with their patients."

Fortunately, fostering connection via telehealth can be done….

Telehealth is a lens into the lives of your patients, added Isaac Dapkins, MD, chief medical officer at NYU Langone's Family Health Centers. "I can see into the patient's home. I can see what's working and what's not. I can see if there are kids running around or someone's in the room. It gives context.”

See something, say something. Spot a painting? Sports gear? A trophy? Ask about it. "It may seem unprofessional," Shook acknowledges, but it builds rapport. When Shook noticed golf balls, clubs, and tees during a televisit, he bonded with his patient over their love of golf. That may have helped the patient share sensitive health information, Shook said.

Smile more. When you smile, your patients will smile, thanks to something known as facial mimicry, the tendency for your brain to mirror the emotions it detects on someone else's face. Smiles help form connections, and may even improve a person's ability to recover from stress.
Read this book. Northcote suggests every doctor read Never Split the Difference by former FBI negotiator Chris Voss. Doctors are negotiators, he said. Negotiation is harder without body language, so what you say, and how you say it, becomes more important.

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